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Mel can answer most product, sizing, care, warranty, and order questions instantly. Need a person? Email support@alteraalpaca.com and our team will follow up.
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Mel is our Altera performance advisor, built with the same product knowledge our team uses. She can help with sizing, sock recommendations, care instructions, warranty questions, order guidance, and choosing the right build for your use and is available 24/7.
Mel
Altera Performance Advisor
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find answers fast.
Most sizing, care, shipping, and warranty answers are covered in the FAQ. Mel can walk you through them, or you can email support@alteraalpaca.com if you need our team.