Lifetime Warranty
We often ask ourselves… Did we build too good of a sock? Are we compromising our business model by making socks that last this long? Maybe. But we wouldn’t have it any other way.
Try to wear them out—we dare you.
If you do, we’ll replace them. We stand behind every pair for life. Because we're not satisfied unless you are.
Warranty Policy
How does your warranty work?
It’s simple.
If your Altera Alpaca Socks ever wear out, just send us your (clean!) damaged pair along with the requested information to:
Altera Alpaca
190 Industry Drive
Springfield, KY 40069
Please include:
- Proof of purchase
- Your full name, mailing address, email, and phone number
Once we receive your socks and information, we’ll send your replacements straight to the address you provided.
No hassle. No fine print. Just socks that last a lifetime.
Please note: you will be responsible for paying for your own return shipping costs. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
What does your warranty cover?
Everything. Seriously.
If you still have the socks—even if they’re worn out, threadbare, or barely holding together—send them back to us and we’ll replace them.
Our Unconditional Lifetime Warranty covers anything that happens through normal use: holes, thinning, blown-out heels, worn-down toes—you name it.
As long as you can return the original pair, we’ll take care of the rest.
No fine print. No expiration date. Just a lifetime of warm, comfortable feet—guaranteed.
Why do you need the socks back?
We ask for the socks back for a few simple reasons:
Our warranty is built on trust—and part of that trust means making sure claims are tied to real, well-loved socks.
Every returned pair helps us understand how our socks wear over time, so we can keep making them better.
Our warranty is generous, and sending the socks back helps protect it from being taken advantage of—so we can keep offering it to everyone.
So yes, even if they’re full of holes or barely recognizable—send them in. They help us grow, and they earn you a brand-new pair.
Have you really had people wear your socks for over 10 years without wearing them out?
Yes, they have—and they tell us about it all the time.
Altera Alpaca Socks are built to last, and some of our longtime customers have been wearing the same pairs for 10+ years. Thanks to the natural durability of alpaca fiber and our performance-driven construction, these socks hold up through countless miles, hikes, and washes.
Of course, not every sock lasts forever—that’s why we back them with our Unconditional Lifetime Warranty.
But when customers tell us, "I’ve had these for a decade and they’re still going strong," we take it as the highest compliment.
