Warranty Policy
How does your warranty work?
We feel so strongly about the quality of our socks that each pair comes with an unconditional lifetime warranty. Just ship us your clean pair of socks along with the requested information to:
Altera Alpaca
190 Industry Drive
Springfield, KY . 40069
Please include the following information:
1. Proof of purchase
2. Your complete name, mailing address, email and phone number
Once they are received, we will send your replacements to the address you provided.
Please note: you will be responsible for paying for your own return shipping costs. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
What does your warranty cover?
Basically anything and everything. All claims made in good faith will be considered. If you aren't satisified with your purchase, let us know and we will make it right.
